Returns Policy

Missing items from shipments must be reported within 2 business days from date of receipt.


Returning Merchandise to The Ranch

  • A Return Authorization (RA#) Number is required for all returned merchandise and must be requested within 30 days of original invoice date. Contact your sales executive to request an RA#. You will receive an email with further instructions when your return request is approved.
  • RA#’s are valid for 10 business days from the date of issue.
  • All unauthorized returns are subject to a 10% restocking fee.
  • Merchandise that has been used or sold at retail is not subject to return to The Ranch and should be referred to the manufacturer’s warranty repair center.
  • All approved returns are subject to a 5% restocking fee and the customer will be responsible for return shipping, unless the item was shipped by Th Ranch in error, or the product is defective cosmetically or mechanically when it arrives at the customer.
  • Return requests submitted for cosmetic reasons must be accompanied by pictures and will be approved for return at the discretion of The Ranch.
  • Once the returned item has been received and inspected, credit will be issued to the account.


Optics, Iron sights, and mounts must be brand new in the package to be eligible for return. If installation has been attempted or completed, returns will not be accepted by The Ranch and any issues should be referred to the manufacturer’s warranty repair center.

NFA Regulated Items

  • NFA regulated merchandise cancelled before shipment is subject to a 10% restocking fee.
  • NFA regulated merchandise that has been shipped and is being returned is subject to a 20% restocking fee.

Refused Shipments

  • First refused shipment = 5% Restocking Fee.
  • Second refused shipment = 10% Restocking Fee.
  • Third refused shipment = 15% Restocking Fee and account changed to prepay terms.

Unfortunately, The Ranch is unable to accept returns or exchanges for the following:

    • Apparel items that have been worn, altered, or tags removed.
    • Underwear (boxers, briefs, etc.) and face coverings (face masks, neck gaiters,earplugs and shemaghs). This is due to health code violations.
      • All underwear sales are final. This includes all compression shorts/pants.
      • Due to the nature of face masks, neck gaiters and shemaghs being worn on the face, we are not able to accept any returns on these items.
    • Ammunition. Due to safety considerations, all ammunition sales are final.
    • 80% Lower Receivers, Frames, and Kits.
    • Chemicals, ie liquids. Due to regulations and safety consideration primers, most liquids, and other Hazardous items are not returnable.


    Questions regarding our returns policy? Contact us at 1-256-458-3462